Terms of Use

These Terms of Use (“Terms”) govern access to and use of the websites, applications, APIs, reports, scores, alerts, and related services (collectively, the “Services”) made available by Traustis, LLC, a Washington limited liability company (“Traustis,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent (“Customer,” “you,” or “your”). If you do not agree, do not use the Services.

1. Eligibility and authority

You must be at least the age of majority where you live and have authority to bind any organization on whose behalf you use the Services. The Services are intended for professional and business use only, unless Traustis expressly agrees otherwise in writing.

2. Services and outputs

The Services help Customers organize, analyze, and monitor information relevant to third-party and supplier diligence. The Services may produce trust scores, grades, findings, alerts, summaries, and other outputs (“Outputs”). The scope, included data sources, usage limits, and service-level commitments, if any, are stated in the applicable order form, subscription plan, or written agreement.

Outputs are informational decision-support tools. They are not a guarantee of an entity’s identity, conduct, compliance, solvency, safety, or future performance.

3. Accounts and security

You are responsible for all activity under your account, for keeping credentials confidential, and for promptly notifying us through our Contact page of suspected unauthorized access. You may not share credentials except as permitted by your subscription or written agreement.

4. Acceptable use

You will use the Services only in compliance with applicable law, these Terms, and our documentation. You will not:

• use the Services to harass, discriminate against, stalk, defame, or unlawfully profile any person or entity;
• submit data that you do not have the right to submit or instruct us to process;
• reverse engineer, scrape, benchmark for publication, interfere with, or attempt unauthorized access to the Services;
• remove proprietary notices, resell, or make the Services available to third parties except as expressly authorized; or
• use Outputs as the sole basis for a high-impact or legally regulated decision without appropriate human review and all legally required notices, consents, disclosures, and procedures.

5. Customer data and permissions

“Customer Data” means information submitted to the Services by or for you, including search criteria, entity information, documents, and user content. You retain your rights in Customer Data. You grant Traustis a non-exclusive, worldwide right to host, copy, transmit, display, and process Customer Data solely to provide, secure, support, and improve the Services and as otherwise permitted by applicable privacy documentation or written agreement.

You represent and warrant that you have all rights, permissions, notices, and lawful bases necessary for Traustis to process Customer Data as contemplated by these Terms. If Customer Data includes personal data, the parties’ applicable data processing agreement, if any, controls to the extent of a conflict.

6. AI-assisted features

Some features use automated systems, including artificial intelligence, to identify patterns, summarize information, prioritize review, or generate Outputs. Automated systems can be incomplete, inaccurate, or affected by data quality, context, and model limitations. You must evaluate Outputs in light of your own context and use qualified human judgment before acting on them.

Traustis may use de-identified, aggregated, or otherwise non-identifying service telemetry to maintain, secure, and improve the Services, subject to applicable law and applicable privacy documentation.

7. No reliance; prohibited decisions

Unless Traustis expressly agrees otherwise in a separate written agreement, the Services are not intended to be used as a consumer report or for a purpose governed by the Fair Credit Reporting Act, similar consumer-reporting laws, employment screening, tenant screening, insurance underwriting, credit eligibility, healthcare decisions, or other high-impact decisions about natural persons. You will not use the Services for those purposes.

You are solely responsible for your decisions, investigations, legal obligations, and action or inaction based on the Services. Where applicable, independently verify material facts with authoritative sources and obtain appropriate professional advice.

8. Third-party data and availability

The Services may incorporate information from public records, Customer Data, and third-party providers. Traustis does not control third-party sources and does not warrant their completeness, timeliness, legality, availability, or accuracy. Data sources and coverage can change without notice. Links to third-party sites are provided for convenience; Traustis does not endorse or control them.

9. Intellectual property

Traustis and its licensors retain all rights, title, and interest in the Services, software, documentation, models, designs, and related intellectual property. Subject to these Terms and payment of applicable fees, Traustis grants you a limited, non-exclusive, non-transferable, non-sublicensable right during your subscription to use the Services for internal business purposes. You may use Outputs internally for legitimate business diligence, but may not redistribute, publish, or commercialize Outputs or underlying data except as permitted by law, applicable third-party data terms, or a written agreement with Traustis.

10. Confidentiality

Each party may receive non-public information from the other that is marked confidential or reasonably should be understood as confidential (“Confidential Information”). Each party will use the other’s Confidential Information only to perform under these Terms and protect it using at least reasonable care. Confidential Information does not include information that the receiving party can document was publicly available without breach, already known without restriction, independently developed, or rightfully received from a third party without restriction. A party may disclose Confidential Information when required by law, if legally permitted and after giving reasonable notice.

11. Fees and subscriptions

Fees, billing cadence, renewal, taxes, refunds, and cancellation rights are described in the applicable order form, checkout flow, or subscription plan. Unless stated otherwise, fees are non-refundable and exclusive of applicable taxes. You are responsible for taxes other than taxes based on Traustis’s net income.

12. Disclaimers and limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TRAUSTIS DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. TRAUSTIS DOES NOT WARRANT THAT THE SERVICES WILL IDENTIFY ALL RISKS OR THAT ANY OUTPUT WILL BE COMPLETE, CURRENT, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION. TRAUSTIS’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO TRAUSTIS FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

13. Indemnification

You will defend, indemnify, and hold harmless Traustis and its affiliates, officers, directors, employees, and agents from claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising from your Customer Data, your use of the Services in violation of these Terms or applicable law, or your violation of a third party’s rights. Traustis will promptly notify you of a claim and reasonably cooperate with your defense; you may not settle a claim in a way that admits fault by or imposes obligations on Traustis without its written consent.

14. General terms

Changes

We may update these Terms from time to time. For material changes, we will provide reasonable notice through the Services, by email, or another legally permitted method. Continued use after the effective date means you accept the updated Terms.

Suspension and termination

Traustis may suspend or terminate access if we reasonably believe your use poses a security risk, violates these Terms or law, threatens the Services or third parties, or involves non-payment. Upon termination, your right to use the Services ends; provisions that by their nature should survive do survive.

Governing law and venue

These Terms are governed by the laws of the State of Washington, excluding its conflict-of-law rules. The state and federal courts located in King County, Washington have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Services, unless the parties agree to arbitration in a separate written agreement.

Entire agreement and assignment

These Terms and any applicable order form, data processing agreement, and written addenda are the entire agreement about the Services and supersede prior discussions on that subject. You may not assign these Terms without Traustis’s prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets. Traustis may assign these Terms in connection with a corporate transaction.

Contact

Questions about these Terms may be submitted through our Contact page or mailed to Traustis, LLC, Bellevue, Washington, United States.

Read these Terms with Traustis’s Privacy Notice, Cookie Settings, applicable order form, and any executed data processing agreement.